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Perspective

This Overly Simplistic View Of Repair Pricing Helps No One

I guess as a journalist, it is natural to be a bit cynical. It kind of goes with the territory. Especially when someone releases a so-called research study with data that either makes themselves or their product look good. Those types of reports are naturally looked at with a very skeptical eye. Back in late [...]



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EMISSIONS TESTING FRAUD DOESN’T HELP ANY OF US IN AUTO SERVICE News out of California of widespread fraud at state emissions test facilities is troubling — in more ways than one. According to a state audit, nearly a third of the older-model cars stopped for roadside smog tests in southern California failed, despite having received [...]



Balance Of Power Shifts Yet Again In The Distribution Segment

We live in a world of instant analysis and commentary, regardless of the subject or issue involved. With the recent State of the Union address, there were hours of analysis even before the speech was delivered. I feel the same pressure when substantial news breaks in our industry as well. Whatever the story, whoever we [...]



Dedication To Fundamentals Like Training Is Formula For Success

One of the simplest things even a novice sports fan realizes is that fundamentals are vital to success. See how far Peyton Manning and the Colts or Drew Brees and the Saints would get without their teams effectively blocking and tackling.



Words Are Exacting Tools, Requiring Precision In Their Use

The difference between the right word and the almost right word is the difference between lightning and the lightning bug. – Mark Twain It was a simple story, noting a simple business agreement. Our coverage was less than 30 words, not including the headline. But, one of those words made all the difference in what [...]



Forget The Indicators; Shops Should See Improved Business In

First, in late December, the U.S. Department of Transportation released preliminary miles driven data for October 2009 indicating a sharp 0.54-percent decline compared to 2008. Then, as the holidays melted into the new year, we saw gasoline prices climb slowly and steadily toward the $3-per-gallon level. An exodus of discouraged workers from the job market [...]



Dick Morgan – His Contribution Has Been As Big As His Stature

One phrase you hear often about the aftermarket is that this is a “people business.” We certainly recognize that with this publication and are reminded often of that by our subscribers. And, because of that fundamental truth, I believe we are blessed in this industry by the quality of the people I have come to [...]